NETWORK 24 server management plans offer a full spectrum of options, from standardised, horizontally scalable systems to more tailored managed server architectures. Our solutions provide the flexibility to meet the unique requirements of your server environment.
Prevention beats cure. That’s why NETWORK 24 utilises best in breed network management tools (ConnectWise and Labtech) to monitor availability and performance of servers. NETWORK 24 engineers are automatically alerted in the event of service failure, allowing our engineers to attend and resolve problems before business operation is disrupted.
Managed Server solution includes:
- Purchasing systems
- Patch and update management
- Firmware management
- Helpdesk support team based in Western Australia
- Technical support for network administrators and custom applications
- Hand off to internal IT for network, server, and in-depth support
- High first call resolution rates
- On-site support
- On-demand 24/7 support available
- Integrated tools identify and solve problems proactively (Labtech Ignite)
- Measurable service levels customised for your needs
- Access to specialist expertise and technologies – we invest in hiring and training staff so you don’t have to
- Round the clock IT support – Support when you need it; anytime and any day.
- Controlled monthly costs – our services enable predictable and stable budgets
- Increased productivity and end user satisfaction – proactive management ensures less downtime, and better departmental and individual productivity
- More time and focus on bigger strategic projects – we handle your BAU IT so your people can concentrate on IT initiatives that add value to your business
- Lower and more controlled headcount – no more headaches trying to maintain fluctuating service levels and cover sickness or annual leave
- Improved compliance – IT risks management and mitigation.